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Customer service hours

Monday to Friday: 9:00 AM – 5:00 PM

Saturday: 12:00 PM – 5:00 PM

Sunday: Closed

(CET)

Frequently asked questions

Everything you need to know

Sale items can't be refunded, only exchanged for another size or item (if available): you pay the difference for a pricier item, or get store credit for a cheaper one. Full-price items can be returned or exchanged within 14 days after delivery. Until 31 December 2026, request it via your account. From 1 January 2027, email info@youngelite.nl with your order number. All requests must reach us by 15 January 2027.

Orders within the Netherlands and Belgium are delivered within 3–5 business days, other EU countries within 5–8 business days. Delivery times outside the EU vary by destination. Please note that this is an average estimate and actual delivery times may vary. For more details, please refer to our shipping policy page.

When your order is shipped, you will receive a track & trace code via email so you can track your package.

You can send us an email on info@youngelite.nl or fill in the contact form on the contact us page.